Shipping policy

Order processing

Our ordinary time to prepare an in-stock order for shipment is 1–2 business days. Processing time is separate from carrier delivery time. Orders placed on weekends or federal holidays begin processing on the next applicable business day.

Shipping charges and free shipping

Available services and charges are shown at checkout for the delivery address. Orders over US$200 qualify for free standard shipping under the following calculation and destination rules: the US$200 threshold is assessed against the order subtotal after discounts for each order at checkout; it applies to Standard delivery to U.S. addresses and to standard international delivery; and each recurring subscription order is assessed the same way at each renewal. An order that does not meet those rules is charged the amount shown before purchase.

Delivery estimates

A delivery estimate is the carrier transit period after shipment, not the processing period. Any available estimate is shown at checkout or in the shipment confirmation. Carrier schedules, holidays, weather, customs and remote-area conditions can affect delivery, but handing a parcel to a carrier does not exclude any responsibility Progurt retains under applicable law.

Delays and your choice

If we cannot ship within the time stated or, where no time was stated, within the period required by applicable law, we will send a delay notice with a revised shipment date and explain your right to consent to the delay or cancel the affected undelivered order for a prompt refund. If we cannot obtain required consent, we will cancel and refund as the law requires.

Tracking, lost parcels and damage

Where tracking is available, we send it after shipment. If tracking shows an unexplained delay or delivery but you cannot locate the parcel, contact us so we can investigate with the carrier. We remain responsible for loss or damage to the extent required by law and will provide an appropriate replacement, refund or other remedy. A photograph of transit damage can help the investigation but is not an absolute condition of a remedy.

Address errors and delivery problems

Check the address before ordering and contact us promptly if it is wrong. If shipment has not started, we will try to correct it. If the parcel has already left, we will work with the carrier where reasonably possible. Where a parcel is returned or requires re-delivery solely because the address you supplied was incorrect, we may require payment of the carrier’s recovery or re-delivery charge before re-sending, and we will tell you the amount first. We do not use this section to avoid responsibility for our own addressing or fulfillment error.

Domestic and international delivery

We deliver within the United States and to most international destinations worldwide. The checkout determines whether a destination is currently serviceable. International recipients may be responsible for destination-country duties, taxes or import requirements where the checkout or applicable law assigns them to the recipient.

Contact

For shipping help, email support@progurt.com and include your order number.

Last updated: July 16, 2026