Orders & support
Shipping & returns.
Delivery times, tracking, returns, and the 30-Day Money-Back Guarantee that backs your first order. Everything you need to order with confidence.
Shipping
United States orders
| Delivery | Estimate |
|---|---|
| Standard delivery | 3–6 business days |
| Express delivery | Available at checkout |
| Free shipping | US$99 free shipping |
International orders
Delivery times vary by destination, typically 7–21 business days. Shipping costs are calculated at checkout based on your location, and tracking is provided for every international order.
Tracking your order
You'll receive an email with tracking information as soon as your order ships. You can also log into your account at any time to view order status and tracking details.
Returns & exchanges
Standard returns
- Contact us within 30 days of receiving your order if you're not satisfied.
- Products must be returned in their original packaging.
- Damaged or defective items are replaced at no cost — just send us photos of the damage.
How to return
- Email support@progurt.com.au with your order number.
- We'll send return instructions and a return authorisation.
- Ship the product back (customer covers return shipping).
- Your refund is processed within 5–7 business days of us receiving the returned items.
30-Day Money-Back Guarantee
Try Progurt risk-free.
We back every first order with a 30-Day Money-Back Guarantee. Give your protocol a fair run — if it isn't right for you, we make it easy to move on. No questions asked.
- Applies to your first purchase
- Contact us within 30 days of delivery
- Return the product to claim
- Full refund once received
Return shipping is covered by the customer. We believe in what we make — if Progurt isn't right for you, we want it to be easy to move on without risk.
Need a hand with an order?
Tracking, returns, or a damaged delivery — our support team will sort it. We reply within one business day.